“Listen to people to act as a responsible company”


At Consum, we know that privacy is paramount to you, and that is why we are committed to protecting your personal data with responsibility, honesty and respect.

As a consumer cooperative, we have always promoted the rights of consumers and consumers, especially information, training and education, in order to make responsible consumer decisions, both in the physical and digital environment.

In Consum we collect your data in order to offer you exclusive and personalized advantages and services, as well as to be able to continue building a relationship of trust with you. In this document you can find all the information regarding how your personal data is collected, processed and kept safe.




In compliance with the provisions of the (EU) Regulation 2016/679 of the European Parliament and Council of the 27th April 2016 on the protection of natural persons in respect of the handling of personal data and the free movement of such data and repealing Directive 95/46/EC (hereafter GDPR) and other current regulations on the subject, CONSUM, S. COOP. V. (hereafter CONSUM), wishes to make website users aware of the policy regarding the handling and protection of personal data (hereafter Privacy Policy) of users of the website www.consum.es (hereafter site or website).

The visiting user is aware that access and use of the services and contents of the website are carried out under his/her sole responsibility.

CONSUM informs the user of the website that this privacy policy contains the aspects relating to the handling of personal data that CONSUM carries out as the entity responsible for this processing through the website.

This policy is finalised and is of subsidiary application in that which is not contradictory, to other policies and/or informative legal texts and to the request of informed consent that are included in any data request form published and/or accessible through this website or which is published to regulate the use of a particular service of this site.

CONSUM makes the user aware of this Privacy Policy which is fully and expressly accepted by the mere fact of accessing the website and/or using the services contained in the website in a personalised manner or through the communication of information to CONSUM.  In the event that this Privacy Policy is substituted in full or in part by another, the new Policy will be understood to be accepted in exactly the same way as it is shown.  However, the user of the website must access this Policy periodically to become aware of the successive versions which are included here, although it is recommended that the user accesses this each time they intent to access or make use of the services and contents of the website.

In the event that the user does not accept these general conditions or, the particular conditions regulating the use of a specific service and/or content aimed at the users of the website and which said entity determines, the user must refrain from accessing the website or leave the website if applicable and not carry out the personalised use of services published on the site.

The user is informed that any handling of data of a personal nature will remain under the scope of the current Spanish legislation regarding data protection.

To this end, data of a personal nature will be understood to mean any information concerning identified or identifiable natural persons – including information regarding the email and/or IP address if the parties are unmistakably identified – and by the user, any identified or identifiable natural person who communicates their data of a personal nature to CONSUM by email, completion of data collection forms, participation in competitions as well as the use of any service available on the website that involves the communication of their personal information to CONSUM and/or any other form of communication of information cited by the entity.



The entity responsible for any handling of data carried out through or as a consequence of the use of the services published on this website www.consum.es is CONSUM, S. COOP. V. (hereafter CONSUM) with Tax ID number F-46078986 and registered office in Avenida Alginet 1, 46460 Silla (Valencia), also the notification address, registered in the Register of Cooperatives of the Valencian Community, Central Office, number CV-20, and also registered in the Mercantile Registry of Valencia, Volume 6,003, Book 3,309, Section 8, Folio 1, Sheet number V-58.748, Inscription 1.



The contact details for the CONSUM data protection officer are as follows:




Minors under the age of fourteen (14) years of age or incompetent persons may not carry out the personalised use of the CONSUM website or communicate their details through it, without the legal representation of their father, mother, guardian or other legal representative.  If the user is under the age of fourteen (14) years of age or incompetent, CONSUM informs the need for consent from their parents, guardians of legal representatives for the communication of their personal information to CONSUM, for which CONSUM asks them not to use the email service and not to register for any CONSUM service or competition without the consent of parents, guardians, or legal representatives, CONSUM not being liable under any circumstances for the acts of the minor or incompetent person.



Users who access the website are not obliged to provide personal information in order to browse it, therefore, any communication of data to this effect will be because the user has voluntarily chosen a personalised navigation or use of the website or any of its services.

In the event that the user provides CONSUM with their personal information, they are obliged to provide true, current and accurate information that corresponds to their own identity.  Providing data from a third party is prohibited.

The user is the only source of information of their personal data and is therefore the only person responsible for its truthfulness, accuracy, the updating and correction of the details they provide, exonerating CONSUM of any responsibility upon the user agreeing to keep their personal details duly updated. Accordingly, when the details are collected or provided directly by the user, they will be considered as accurate as long as the user does not update or rectify them.



CONSUM does not request or require through this website sensitive information or data from its users, or especially protected or special categories of data, understanding this to mean personal information which reveals the ethnic or racial origin, political opinions, religious or philosophical convictions, or trade union membership, and the handling of genetic data, biometric data directed towards unmistakeably identifying a natural person, data relating to health or information relating to sex life or sexual orientations of a natural person.

 Accordingly, if for any reason, and without having been requested by CONSUM, such information is communicated voluntarily by the user to the cited entity, this communication will be deemed as a declaration of express consent by the user regarding the handling of their details by CONSUM.



Users who access this website and voluntarily provide personal information to browse this site in a personalised manner or use any service which requires the communication of data to CONSUM, are informed of the following purposes of handling users’ personal data, what CONSMUM may do with it, and the legal basis of its handling.

In addition to the above, CONSUM informs the user that, in the cases where they participate and attend events organised by CONSUM, whatever the form of registration to them (through forms published on this site, email, or telephone), they authorise their image to be recorded in photographic or video format, and to the internal and/or external distribution of this image, in line with the provisions of the current legislation and right to information of COMSUM, statutes and/or agreements or rules that regulate the event, such as courses, workshops, competitions, meetings, and consequently, in accordance with the provisions of the current legislation regarding data protection and the Organic Law 1/1982, of 5th May, regarding the Civil Protection of the Right to Honour, to personal and family privacy and one’s own image, the user is informed that their image may be included in CONSUM publications (such as the BIS magazine) as well as in external magazines and publications (such as the ‘Entrenosotros’ magazine) aimed at member clients and on the internet in general or the website or official social networks of CONSUM.  The publication of photographs and/or recordings on the internet where the user’s image appears, entails a handling of the user’s data with a universal scope, being able to be accessed by any person from any country, including sites outside of the territory of the European Economic Area or in States who do not offer a suitable level of protection in accordance with the provisions of the current legislation regarding the protection of personal data.  In the event that he/she does not consent to said handling of data, he/she must refrain from registering and attending or participating in the referred acts and events, or if applicable, situate themselves away from the cameras or follow the instructions set out on the registration forms to object to the capturing, handling and publication of their image for the indicated purposes.

Furthermore, on this website there may be other forms and services that require the collection and handling of user data through the website, for which, CONSUM will inform users of the handling of their data.

The user must bear in mind that the personal information collected by CONSUM through the website, its forms and the different private services available, will only be used for limited purposes, such as those expressed above and/or but not limited to, those that, when applicable, will be unequivocally informed prior to the collection and handling of the data of the interested party.  In this sense, the user is made aware that the information which CONSUM publishes prior to data collection regarding the handling of data of a personal nature will take precedence over the provisions of these policies. 



When the user is required to communicate their personal details to CONSUM using the forms published on its website, the completion of the form by the interested party will always be voluntary, but the consequence of the interested party not providing all of the information required on each form or, if applicable, they do not provide those marked with an asterisk for mandatory completion, it will be impossible for COMSUM to respond adequately to the requests of the interested party and/or guarantee the enjoyment of the requested service.



 In view of the handling of data expressed in the previous section, CONSUM informs the user that they intend to transfer or disclose their personal data to the following third parties as set out below.

  1. a) Transfers of a mandatory nature and a legal basis in the compliance of legal obligations:
  • To the administrative and legal authorities due to a legal obligation of CONSUM.
  1. b) Transfers of a voluntary nature and a legal basis on the consent, where applicable, granted by the user:
  • To users of CONSUM’s official pages on social networks, in which case, it will be the user himself/herself who decides on the transfer of their personal information to third parties, in accordance with the parts of the service whose use of which permit the voluntary sharing of information with other users of this website.

Furthermore, CONSUM will make the user’s data available to third party data processors for the following purposes:

  1. CONSUM contracts different entities who to provide CONSUM with supporting services (such as IT support, accommodation, advertising services and others), through data processing contracts to give support for the purposes of handling which are outlined in this policy. The information will be made available to said data processors under the contract of service provision and another data processing contract with guarantees of security, confidentiality, and the obligation to follow CONSUM’S processing instructions.

CONSUM will not carry out international transfers of the personal details of the member client.



 In relation to the periods of preservation of the information provided by the user to CONSUM through the website, the following preservation criteria will apply according to the purposes for which the information has been provided:


In relation to the personal information that may be published on our website, we make the user aware that this information forms part of one or various data processes for which CONSUM is responsible, in which the data has been included with the prior informed consent of the interested parties and may not be freely processed and reproduced by the user of our website or other third parties, even when reference is made to their origin, unless prior authorisation and informed consent is obtained from the interested party themselves.

The personal details that we may publish on our website may consist of, but is not limited to, any numeric, alphabetical, graphic, photographic, acoustic (audios and videos) or any other type of information  concerning identified or identifiable natural persons, such as name, surnames, IP address, postal address and/or email address, photos, images of events organised by CONSUM and identifying information of the winners or prize winners of competitions, promotions or services organised or sponsored by CONSUM.

Similarly, personal details published on the website may include images of directors, board members, or employees of CONSUM, which will only be published for the sole purpose of making people aware of the leadership of each department of the cooperative, pictures of events organised at or by CONSUM, as well as illustrative pictures from magazine articles about CONSUM.

All of the information published on our website may only be used by users of the website for the sole purpose of finding out about the activities carried out in or by CONSUM or the activities in which CONSUM has collaborated with or taken part in, advice provided by CONSUM, opinions of CONSUM third party customers, any use other than those stipulated are expressly prohibited, including the inclusion of these images in files or data processes.

Information about participants of competitions and/or promotions is also published on this website for the sole purpose of making the name of the winning person known and to comply with the principles of publicity and transparency that rule the activities organised by CONSUM. Likewise, the names and membership card numbers may be published of those people who send CONSUM tips and/or recipes for the purpose of being published in the different media used by CONSUM, whether in conventional or electronic format.  Said information is published for the sole purpose of identifying the authors of the tips and/or recipes, and any use other than those indicated are expressly prohibited, including incorporation into other data bases or files.

In all cases, this list is included for information, but is not exhaustive and CONSUM may include other personal information on its website which will be subject to the limitations of use established in this section. 

Therefore, all personal information – including images, videos, text, data and any other information which is published on our website about identified or identifiable natural persons – may only be used by the user for the purpose of participating and enjoying our website and its services and contents in the form as established in the general conditions of use, particular conditions, this Privacy Policy and recommendations that we may write and publish, for private purposes in the applicable legal framework, for non-profit and non-commercial purposes, any use other than that specified is strictly prohibited, including the incorporation of images or information on files or processes and/or creation of databases of people and/or sending publicity or transfer to third parties, without the prior informed consent of the user who owns the information and data, CONSUM not being liable for the use by third parties of our website which contravenes the provisions of this section.

The user must not and may not, at any time, consider the CONSUM website as a source for public access of which they may freely disclose personal data, information and content published on said website.



Social networks are services provided by third party providers which allow the user to take part in a virtual community with other users through which they can generate their own public profile to create and share content, information, and personal information with other users on the network.  On a social network pages, accounts or profiles can be created and shared for personal and/or commercial purposes.  The working of social networks is regulated in the first instance, by the conditions established by the owner and/or supplier of the network and in the second instance, when regarding pages, accounts or profiles with commercial ends, by the terms and conditions established by the person responsible for the commercial profile or account who, where applicable, will also be responsible for the handling of the information of these.

CONSUM has profiles on some social networks such as, but not limited to, Facebook, Twitter, YouTube and Instagram.  The user may follow us and become a fan of these official pages of CONSUM on the above social networks.

The user is informed that the handling of data through CONSUM’s pages, profiles, or accounts on social networks will be governed by the corresponding policies and conditions, both of the official page and the provider and owner of each social network as applicable, being said owner and provider of the social network who is responsible for the handling of the user’s personal information which is handled on the official page.



The user is the only source of information of their personal data, so CONSUM asks that, for the purpose of keeping information updated and current at all times, and in accordance with the principles of the current legislation regarding data protection, any changes should be communicated to this address- Avenida Alginet 1, 46460 Silla (Valencia) or by sending an email to delegadoprotecciondatosconsum@consum.es.

The user is reminded that, in order to update their details, it is necessary to provide proof of identity in the form of a photocopy of your DNI (ID document) or other legally valid document which proves your identity.



To ensure the website is being well managed and to enable a better browsing experience, both CONSUM and the supplier(s) of web services may use “cookies” small text files stored in the user’s browser) or “web beacons” (electronic images that allow the website to count the number of visitors and users who have entered a particular website and access certain “cookies”) to store and add information.  CONSUM may use these tools.

When the user becomes a member or registers for personal services on the website, as well as when carrying out a personalised navigation on the website prior to communicating their personal data to CONSUM, the cookies and the use of storage devices and data recovery on the recipient or service requester’s terminal equipment will be needed for the transmission of electronic communications or, for the provision of a service by the company of the information expressly requested by the user and recipient of the storage devices and data recovery in their terminal equipment. 

For more information about our cookies policy and storage devices and data recovery on user terminal equipment, the user may consult our Cookies Policy.



The user may request to exercise their rights of access, rectification, erasure, restriction of data processing, opposition, portability and the right not to be the subject of a decision based solely on automised processing, including data profiling.

Likewise, the user has the right to revoke consent granted in relation to the handling of data of a voluntary nature, without this affecting the legality of the handling based on consent prior to revocation.

All of the rights cited may be requested by the user sending a written request to the following postal address Avda. Alginet, nº1, 46460, Silla (Valencia) and/or to the contact email address delegadoprotecciondatosconsum@consum.es, in both cases, providing a copy of their DNI (ID card)/Tax ID number or other legally valid document to prove their identity.



The user is informed of their right to lodge a complaint to the Spanish Data Protection Agency (SDPA), in particular, when the user is not satisfied with CONSUM regarding the exercising of their rights.

The user may contact the SDPA via https://www.aepd.es/ or at the following address C/ Jorge Juan, 6. 28001 – Madrid, and/or by telephone 912 663 517.




CONSUM informs the user that, under article 21.2 and 22.1 of the LSSICE (Law on Information Service and Electronic Commerce), they have the right to opposition of the handling of their data for promotional purposes and the receipt of commercial communications, as well as to revoke consent at any time to that effect, in both cases (opposition and revocation) by simply notifying CONSUM of this request. 

To do this, the user may unsubscribe from receiving commercial communications by:



  • Sending an email to CONSUM to the address: mundoconsum@consum.es with the subject UNSUBSCRIBE or LSSICE UNSUBSCRIBE or simply by indicating that they no longer wish to receive commercial communications, indicating their opposition.  
  • Sending an email to CONSUM to the address: mundoconsum@consum.es with the subject UNSUBSCRIBE or LSSICE UNSUBSCRIBE or simply by indicating that they no longer wish to receive commercial communications, indicating the revocation of their consent.
  • Further, the user who is registered may modify the options of receiving commercial communications or not on “My personal area Modify your information”.




Occasionally, CONSUM will update this policy regarding privacy and handling personal details of the users of this website.

Any modification of this policy will be published on the CONSUM website and will be understood to be accepted by the user for the fact of having accepted the previous version, in the case that the modifications are not substantial, and in all cases, in the format in which CONSUM makes the new policy available.

In all cases, it will be the user’s responsibility to periodically access CONSUM’s published privacy policies in order to be aware of the latest version at all times.



In the event that any clause, or part of this Privacy Policy, becomes annullable or invalid, in whole or in part, this nullity or recision will not affect the validity of other clauses within them, which will remain in full force and effect, unless the party claiming the nullity or recision proves that, without the clause that will become invalid or annullable, they will not be able to implement the aims of this Privacy Policy.



The parties expressly waive their own jurisdiction and are subject to the resolution of any disputes that may arise by the Courts of Valencia – capital.



 CONSUM welcomes comments that the user may provide in relation to this privacy policy and the protection of personal information.  For such purposes, or for any queries regarding this, the user can contact CONSUM both by email atencionalcliente@coop.consum.es or by post to the following address CONSUM, S. COOP. V. (CONSUM), Avenida Alginet 1, 46460 Silla (Valencia).



1 Who is the controller for your data?

The data controller for personal data is: “CONSUM, S. COOP. V.” (henceforward, CONSUM), with the tax identification number F46078986.
Postal Address: Avenida Alginet, nº 1, 46460-Silla (Valencia).
Telephones: 961974000/961974050.
Customer Service Website Formhttps://www.consum.es/atencion-al-cliente/

If you have any type of question, concern or suggestion relating to how we use your personal data, you can contact the Data Protection Delegate at Consum through this email address: delegadoprotecciondatosconsum@consum.es

2 When you provide your data, which personal data do we collect?

The data that we hold for you is the data that you have given us through the client membership registration form (online or as hard copy). On this channel, the new data that we can use is what you provide us with because they are missing or incorrect on the application. This would consist of basic identification data.

3 For what (purpose) and why (legal basis) do we handle your data?

(1) To send you advertising communications: Only if you give your express consent, we will send you advertising communications relating to Consum products or activities. Remember that we are a supermarket, so you will only receive communications related to the sectors of food, consumption, etc.

Every communication you receive via email will give you the option of unsubscribing from Consum emails.

(2) To complete or correct missing or incorrect data in your application for be a member customer of the Cooperative.

4 Who do we communicate your data to?

Generally, Consum will not share your personal information. However, if administrative, tax or legal authorities, and the Law Enforcement Forces and Agencies of the State request information from us relating to your personal data, we are obliged to share this with them.

In addition, Consum has contracts with external companies (responsible for data handling) to provide us with a service related to our activity (for example, printing, marketing agencies, web developers, logistics for home delivery, etc.). These companies will have access to your data for the sole purpose of providing us with the services that we have contracted from them. We will sign a service provision contract with them, and another “Processing Order” contract, in which we will set out a prohibition on using the data to which they have access for their own ends.

With the objective of guaranteeing your privacy, we will only contract companies that provide us with sufficient security guarantees.

When communicating with you through Whatsapp, your data may leave the European Economic Area (EEA). Check the Whatsapp privacy policy, as they would be responsible should this international transfer take place.

5 How long will we keep your data?

We will keep your data while you do not request its suppression.

6 What are your rights in relation to your data?

You can exercise your right to access, correct, suppress, object its use and the right to limit its processing and to transfer your personal data. At Consum, we have set up the following mechanisms for these rights:

    • By sending a request to CONSUM at the following address: Avenida Alginet nº 1, 46460 Silla (Valencia), or by sending an email to delegadoprotecciondatosconsum@consum.es, indicating the right you are exercising and providing a photocopy of both sides of your DNI document or a legal identification document proving your identity.

    • By contacting our customer care service through the following online form: https://ayuda.consum.es/hc/es/requests/new or by calling this telephone number: 900 500 126.

    • If you prefer, you can also exercise certain rights yourself, such as the correction of some of your personal data, through the Consum.es website using your user name and password.

As personal data is the property of its owner, only you can exercise these rights. That is why we make very sure that you, or an authorised person or your legal representative are the making the request.

7 How can you contact the AEPD?

In all cases, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (the Spanish Data Protection Agency, (henceforward the AEPD), particularly if you consider that you have not obtained satisfaction through CONSUM when exercising your rights. You can contact the AEPD through their website, www.agpd.es, or at the following address C/ Jorge Juan, 6. 28001 – Madrid, and/or by telephone 912 663 517.

8 How do we protect your privacy?

We are committed to protecting your privacy and your security. Consum is committed and endeavours to protect the safety of your personal data. We use a wide variety of technologies and safety procedures to protect personal data against unauthorised access or disclosure. For example, we store the personal data that you provide on limited access computer systems which are located in controlled facilities.

9 Can we update this Policy?

Occasionally, CONSUM updates this privacy policy and the processing of personal data. The date of the latest modification appears at the end of the policy. We recommend that you access the content of this Policy regularly so that you are up to date at all times on the use we make of your personal data. But rest assured that if we make any changes that will affect you significantly we will communicate this with you via email or through a pop-up or a message on our website.

Latest version: 27/06/2022