Legal terms and conditions

Legal Notice

This website belongs to:

Company name: CONSUM, S.COOP.V.

Tax Identification Number: NIF F-46078986

Registered Office: Avenida Alginet 1, 46460 Silla (Valencia)

Registration in the Companies Register: registered in the Register of Cooperatives of the Valencian Community, Central Office, under number CV-20, and equally registered in the Companies Register of Valencia, in Volume 6,003, Book 3,309, Section 8, Page 1, Sheet number V-58.748, Entry 1.

Contact details: Telephone numbers 900 500 126/ 96 197 40 00 / 96 197 40 50 From Monday to Friday between 9:00 and 21:00. Saturdays from 9:00 until 14:00, through the online contact form or by sending an email to consumcooperativa@consum.es.

Consum.es general conditions

The terms and conditions specified below govern the access and use of the website www.consum.es (hereafter, this website or the website), the operation of which and through which information society services are provided by the entity CONSUM, S. COOP. V. (hereafter CONSUM), with CIF F-46078986 and registered office at Avenida Alginet, 1, 46460 Silla (Valencia) and the same address for notification purposes. Registered in the Register of Cooperatives of the Valencian Community, Central Office, under number CV-20, and equally registered in the Companies Register of Valencia, in Volume 6,003, Book 3,309, Section 8, Page 1, Sheet number V-58.748, Entry 1, Telephone numbers 96 197 40 00 / 96 197 40 50 and contact email address consumcooperativa@consum.es.

The expression “site or website” is understood to consist of- including but not limited to- the data, text, graphics, images, animations, musical compositions, videos, sounds, drawings, photographs and others included on it, and, in general, all creations expressed by any medium or support, tangible or intangible, regardless of whether they are subject to intellectual property in accordance with the Consolidated Text of the Intellectual Property Law.

Accessing the site means that the user acquires a set of rights and obligations, with the aim of guaranteeing they are able to suitably enjoy the general and specific services, and contents located on the website and that CONSUM makes available to the user.

The user-visitor is aware that they are solely and exclusively responsible for their access and use of the services and contents of the website.

The status of user is acquired by accessing the website. The user shall use the services and contents exclusively for personal reasons and/or due to their legal relationship that links them to CONSUM, excluding any subsequent mode of use of them for the purpose of seeking profit or any type of direct or indirect benefit. CONSUM makes the user aware of these general conditions of use, which are expressly and fully accepted by the user by the mere fact that they are accessing the website and/or viewing the contents or using the services contained on the website. If these general conditions are replaced by others, in full or in part, these new general conditions, or specific conditions if applicable, shall be understood to be accepted in the exact same way as those displayed. However, the user of the website should access these general conditions - and the specific conditions of the services they use - regularly to ensure they are aware of the subsequent versions included herein, although it is recommended that the users accesses them each time they intend to access or use the services contained on the website.

If the user does not accept these general conditions, or the specific conditions that govern the use of a specific service and/or content aimed at users of the website and that this entity establishes, the user must refrain from accessing the website or, if applicable, leave the website.

The user must put in place the appropriate technical security measures to prevent undesired actions on their IT system, files and IT equipment used to access the Internet and, in particular, the website, and they are aware that the Internet is not absolutely secure.

PURPOSE OF THE WEBSITE

Through this website, the user may enjoy the use of various contents and services that shall be offered by CONSUM or by other third party providers under the conditions set out in each case.

In general, the services and contents offered through the website shall be available in Spanish and Valencian, without prejudice to the possibility - at CONSUM’s discretion- of offering them in the other official autonomous languages, and any other widespread language.

CONSUM may modify, unilaterally and without prior notice, the provision, configuration, contents and services of the website, in addition to its conditions of use and access to the contents offered and services provided. In each case, CONSUM, where applicable, shall provide notification of these changes to the corresponding general or specific conditions of use, in addition to other texts or notices on the website.

The cost of telephone access, or any other type of expense incurred while accessing the site, shall be borne exclusively by the user.

RIGHTS AND OBLIGATIONS OF THE USER

The user may:

• Access the contents and services available on the website free of charge and without the need for prior authorisation, without prejudice to the technical, specific conditions or need for prior registration in relation to specific services and content as determined by these general conditions or in the specific conditions of those services.
• Use the services and content available exclusively for their own personal use.
• Make proper and legal use of the website, in accordance with current legislation, morality, good customs and public order.

Under no circumstances may the user:

• Access or use the website’s services and content to commit actions that are unlawful or contrary to existing legislation, morality, good customs and public order, for purposes that harm third party rights and freedoms, or that may harm, damage or prevent access to them in any way, to the detriment of CONSUM or third parties.
• Use the services, in full or in part, to promote, sell, contract, advertise or disseminate own or third party information without prior written authorisation from CONSUM.
• Input information on the website or use the services on it in order to infringe - directly or indirectly- upon the rights - and, very specifically, the fundamental rights and public freedoms- of other users of the website or CONSUM, that incites or promotes the commission of acts that are criminal, xenophobic, terrorist or degrading on the grounds of age, gender, religion or beliefs; or of a pornographic, obscene, violent nature or that is contrary to the law, morality or good customs. For these purposes, information shall include but is not limited to: texts, graphics, images, videos, sounds, drawings, photographs, data, notes and others.
• Include hyperlinks on their own private or commercial websites to this website that are not solely and exclusively limited to accessing the homepage of it.
• Use the services and contents offered through the website contrary to the general conditions of use and/or the specific conditions that govern the use of a specific service and/or content, and without prejudice or detriment to the rights of other users.
• Take any action that prevents or hinders access to the website by users, in addition to the hyperlinks to services and contents offered by CONSUM or other third parties through the website.
• Use any type of IT virus, code, software, IT programme, IT or telecommunications equipment, that may cause damage or unauthorised alterations to the content, programmes or systems accessible through the services and contents provided on the website or in the IT systems, files and IT equipment belonging to users of them; or unauthorised access to any of the website's contents and/or services.
• Delete or modify in any way the protection or identification devices belonging to CONSUM or their legitimate owners that may contain the contents stored on the website, or the symbols that CONSUM or legitimate third party holders of the rights may incorporate in their creations that are subject to intellectual or industrial property on this website.
• Include metatags corresponding to brands, trade names or distinguishing signs belonging to CONSUM on websites they are responsible for or own.
• Fully or partially reproduce this website on another different website; neither shall it be permitted to make frames on the website or websites that are accessible through it which hide or modify - including but not limited to - contents, advertising spaces and frames belonging to CONSUM or third parties, regardless of whether they are deemed to be acts of unfair competition or confusion.
• Create frames within a website they are responsible for or own that reproduces the homepage and/or pages accessible through it, corresponding to this website without prior authorisation from CONSUM.
• Include a hyperlink on a website they are responsible for or own that creates a window or session of the browsing software used by a user of the website , which include trademarks, trade names or distinguishing signs belonging to them, and through which the homepage or pages accessible through this website are displayed.
• Use the trademark, trade names or any other identifying sign that is subject to intellectual or industrial property rights without prior express authorisation in writing from their owner.
• Take any action that involves the reproduction, distribution, copying, hiring, public dissemination, transformation or any other similar action that involves modification or alteration, of all or part of the contents and services of the website or the economic exploitation of them, without prior written authorisation from CONSUM or the third party owner of the intellectual and industrial property rights placed on the website’s services or contents and unless provided for in these general conditions or, where applicable, in the specific conditions that govern the use of a service and/or content that exists on the website.

CONSUM’S RIGHTS AND OBLIGATIONS

CONSUM reserves the following rights:

• To modify the conditions of access to the site, technical or otherwise, unilaterally and without notifying users in advance, without prejudice to the provisions of the specific conditions that govern the use of a specific service and/or content intended for users of the website.
• To establish specific conditions and, where applicable, to impose a price or other requirements in order to access specific services and/or contents.
• To limit, exclude or restrict access to users where they don’t give full guarantees of using the website correctly in accordance with the obligations and prohibitions assumed by them.
• To end the provision of a service or supply of content, without any right to compensation, where its utilisation by users becomes unlawful or contrary to the provisions of the conditions that govern it, without prejudice to the provisions of the specific conditions that govern the use of a specific service and/or content intended for users of the website.
• To modify, delete or update all or part of the contents or services offered through the website, without needing to give prior notification, without prejudice to the provisions of the specific conditions that govern the use of a specific service and/or content intended for users of the website.
• To take any appropriate legal or judicial action for the protection of the rights of CONSUM and the rights of third parties that provide their services or contents through the website, wherever appropriate.
• To demand compensation for the misuse or illicit use of all or part of the services and contents provided through the website.

DISCLAIMER AND LIMITATION OF LIABILITY OF CONSUM

CONSUM is exempt from any type of liability for damages of any nature in the following cases:

• Due to the impossibility or difficulties in connecting to the communications network through which this website is accessible, regardless of the type of connection used by the user.
• Due to the interruption, suspension or cancellation of access to the website, in addition to the availability and continuity of the operating of the site or services and/or contents of it, when this is a result of (i) either interruption of the service due to the technical maintenance of the website, (ii) or a cause outside of CONSUM's control, coming directly or indirectly from it.
• CONSUM does not accept any liability in relation to the services and contents, or the availability and conditions, technical or otherwise, of accessing them, that are offered by third party service providers, in particular with regard to information society service providers. Information society service providers are understood to be natural or legal persons that provide the following services to the public: (i) transmission via a communication network of data provided by the recipient of the service, (ii) access services to the aforementioned network, (iii) data storage or hosting services, (iv) supply of contents or information, (v) temporary backup service of the data requested by users or (vi) provision of links to content or search tools.
• CONSUM shall not, at any time, accept liability for the damage that may be caused by the information, contents, products and services - including but not limited to – those provided, communicated, stored, transmitted, displayed or offered by third parties unrelated to CONSUM - including information society service providers - through a website that may be accessed via a link on this site.
• The processing and subsequent use of personal data made by third parties unrelated to CONSUM, in addition to the relevance of information requested by them.
• The quality and speed of access to the site and the technical conditions that the users must meet in order to be able to access the site and its services and/or contents.
• Consum shall not be liable for the delays or faults that may occur in the accessing and/or working of the services and/or contents of the website, due to cases of force majeure. All causes that have been unforeseeable or, unavoidable even if foreseeable, and that result in the breach of any of its obligations shall be cases of force majeure. These include, but are not limited to, strikes, both of its own workers and external workers, insurrections or riots, in addition to the rules dictated by any civil or military authority, natural catastrophes such as earthquakes, floods, lightning strikes or fires, wars, lockouts or any other situation of force majeure.
• The user of the website shall be personally liable for damage of any nature caused to CONSUM, directly or indirectly, due to the breach of any of the obligations arising from these general conditions or other rules that govern the use of the site.

INTELLECTUAL AND INDUSTRIAL PROPERTY

The user is aware that the contents and services offered through the site - including but not limited to the texts, graphics, image, animations, musical compositions, videos, sounds, drawings, photographs, all comments, presentations and HTML code of it, are protected by intellectual and industrial property laws. The copyright and financial exploitation of this site corresponds to CONSUM and/or third entities.

Trademarks, trade names or distinguishing signs that appear on the website belong to CONSUM or, if applicable, third entities, and are protected by current industrial property laws.

The provision of services and publication of contents through the site shall not imply under any circumstances the assignment, waiver or transfer, in full or in part, of the ownership of the corresponding intellectual and industrial property rights by CONSUM and/or its legitimate third party owners.

Under no circumstances may the user make use of or employ the services and contents of the site that are not exclusively for personal use, subject to certain exceptions determined in these general conditions of use of this site or in the specific conditions that CONSUM wishes to establish to govern the use of a specific service and/or content offered through the website.

No section of this website may be reproduced, distributed, transmitted, copied, publicly communicated, transformed, in full or in part, by any manual, electronic or mechanical system or method (including photocopying, recording or any system of recovery and storage of information) through any known medium or medium that is invented in the future, without CONSUM’s consent. Any type of use of all or part of the content of the site is subject to the need to request prior authorization from CONSUM and/or legitimate third parties and the acceptance of the corresponding license, where appropriate, except for the provisions regarding the rights recognised and granted to the user in these general conditions or those determined in the specific conditions that CONSUM may wish to establish to regulate the use of a specific service and/or content offered through the website.

If the culpable or negligent action or omission directly or indirectly attributable to the user of the website that causes the infringement of the intellectual and industrial property rights belonging to CONSUM or third parties - whether or not there is a benefit to them - causes CONSUM damages, losses, shared obligations, costs of any nature, sanctions, enforcement measures, fines and other amounts arising or deriving from any claim, lawsuit, action, legal action or procedure, either civil, criminal or administrative, CONSUM shall be entitled to bring proceedings against the user by any lawful means at its disposal and claim any compensatory amounts, including but not limited to damage to its reputation and non-material damage, consequential damages and loss of profits, advertising costs or costs of any other nature that may arise to repair the damage, amounts for sanctions or convictions, accrued interest, the cost for financing all amounts that CONSUM may have lost, the legal costs and amount for the defence of any proceedings that may be brought against CONSUM as a result of the causes referred to above, for the damages caused as a result of their action or omission, without prejudice to exercising any other actions that may correspond by law.

HYPERLINKS

The use of hyperlinks on this website shall only be authorised by CONSUM provided that the hyperlink is done under the following terms provided for in these conditions:

• The link must only allow access to the homepage of this website.
• In order to prevent confusion among users of the website, loading any page belonging to this website on one of the sections of another website divided into frames, so that this causes a distortion in the display of this website, causing confusion among Internet users (framing) is prohibited.
• Authorisation to insert a link does not presume, under any circumstances, consent to reproduce the visual and functional aspects (look and feel) of this website.
• Likewise, the creation of an environment or navigation bar on the pages that make up this website is explicitly prohibited without prior authorisation.
• Appearance of the link: the hyperlink shall be permitted to consist of text only. In order to use graphics or logos, a use licence for graphics or logos must be obtained in advance from CONSUM. In all cases, the text must clearly state that it links to this website. In general, the look, visual effect, location and, in general, characteristics of the hyperlink must evidence that it leads to the CONSUM website and that this is separate and not connected by any relationship, or collaboration, association, sponsorship, work or any other type of relationship, to the web page that contains the hyperlink.
• Any web page that contains a hyperlink to the CONSUM website must fully respect these General Conditions of Use, characterised by being fair and lawful hyperlinks and comply with any applicable legal provisions and requirements of morality and generally accepted good customs.
• In particular, authorisation for inserting hyperlinks to this website shall be conditional upon respect for human dignity and freedom. The website on which the hyperlink is established shall not contain information or content which is illegal, contrary to morality and good customs and public order, and it shall not contain content contrary to any rights belonging to third parties.
• Finally, inserting hyperlinks on these websites on web pages with contents, references or orientation which is contrary or not compatible with those inspired by CONSUM is prohibited.

The creation of links to the CONSUM website under other conditions that differ from those referred to above shall require written confirmation from CONSUM. 

Latest version 28/01/2022.

PROTECTION OF PERSONAL DATA

CONSUM guarantees the confidentiality of the data of a personal nature provided by users and its processing in accordance with the legislation in force on the protection of personal data. Regulation (EU) 2016/679, of the European Parliament and of the Council, of 27th April 2016 regarding the protection of individuals in relation to the handling of personal data and the free movement of such data and repealing Directive 95/46/EC (hereafter, “GDPR”), Organic Law 3/2018, of 5th December, on the Protection of Personal Data and Guarantee of Digital Rights and other regulations in force on this matter. The personal data gathered through this website shall be incorporated into one or several processes that CONSUM is responsible for. To this end, CONSUM shall provide users, before they hand over their personal data, with basic and detailed information about the contents of the processing without prejudice to the possibility that the user may access the Privacy Policy for each process.

DURATION

In principle, access to this website and the enjoyment of its contents has an indefinite duration, without prejudice to the fact that certain services offered through the website may be temporary in nature, each of which shall be indicated as such. However, CONSUM is authorised to terminate or suspend access, services and/or contents of it at any time, without prejudice to any provisions in this regard in these General Conditions or, where applicable, in the Specific Conditions that govern the use of a specific service and/or content intended for users of the website.

SCOPE OF THE TERMS AND CONDITIONS OF THE USE POLICY

These general conditions contain all the conditions agreed between the parties in relation to the purpose of them and any verbal, written or implicit statements, commitments or promises prior to these conditions in relation to their purpose shall regarded as non-existent.

The fact that CONSUM may not require any of the conditions established within these general conditions or, where applicable, specific conditions that govern the use of a specific service and/or content intended for users of the website, to be respected at a specific time, cannot be interpreted by the user as CONSUM waiving its right to subsequently require compliance.

UPDATES TO THE USE POLICY

Occasionally, CONSUM shall update this policy regarding privacy and the processing of personal data belonging to users of the website.

Any changes to this policy shall be published on CONSUM’s website and shall be understood to be accepted by the user by the fact they accepted the previous one, in the case of non-substantial alterations and, in any case, in the way in which CONSUM makes the new policy available.

In all cases, it shall be the user’s responsibility to regularly access CONSUM’s privacy policies that are published to ensure the latest version is available at all times.

NULLITY AND VOIDABILITY

If any clause of these general conditions or, where applicable, the specific conditions that govern the use of a specific service and/or contents, is null and void or voidable, in full or in part, this nullity or voidability shall not affect the validity of their other clauses, which shall remain fully effective and valid unless the party that alleges its nullity or voidability proves that, without the clause that would be null and void or voidable, it would not be possible to fulfil the purposes intended by these conditions.

LEGISLATION

These general conditions are governed by Spanish Legislation.

Latest version 28/01/2022

Social Networks

CONSUM makes the user aware that it has a presence on various social networks, including Facebook, YouTube, Instagram and Twitter, and it may be present, in the future, on any other social network, particularly those referred to as “geolocation” networks, in which case, the provisions of this point shall also apply. The processing of data belonging to users who follow CONSUM's official pages shall be governed by the conditions provided for in this section, in addition to those that specifically govern the functioning of the service and are published by CONSUM. The Conditions of Use and Privacy Policy of the www.consum.es. Website shall apply to this processing of data, in a subsidiary and complementary nature and provided that it is not contradicting.

In this regard, CONSUM informs the user that it offers the option of following and becoming a follower of CONSUM on the different social networks mentioned above, in addition to any others indicated through the CONSUM website. To do so, on the www.consum.es website, CONSUM has provided the option for the user to click on the social network icon to gain direct access to the official page created by CONSUM, becoming a follower of it. CONSUM is responsible for the administration of these pages, provided that they are official pages and have therefore been created by CONSUM. CONSUM shall not accept any liability for unofficial pages that third party users create on social media. Therefore, it is recommended that the user activates the “Follow” option through the www.consum.es. website.

Notwithstanding the above, the user is also made aware that the different social networks on which CONSUM has created official pages are also data controllers for user data, so access to the Privacy Policy and Conditions of Use of the aforementioned pages or, if applicable, the social network itself, is recommended in order to find out about the information arising from the processing of personal data and, in particular, the conditions and purposes for which the data that forms part of the user’s profile shall be used.

CONSUM shall process data belonging to users that follow any of CONSUM’s official pages in order to correctly manage the website, find out about their opinions and/or comments, and inform them and enable them to take part in the different competitions, promotions and/or events that CONSUM carries out. In this regard, the user is reminded that CONSUM may delete any information that goes against the rules established in the general conditions of use of the social network from the official website, in addition to information that is contrary to this Privacy Policy in relation to the use of CONSUM’s official pages on social networks. Likewise, social networks may remove content which, either ex-officio or due to a complaint from another user, are contrary to the aforementioned rules.

In any event, the user may stop following the official page of the social network by following the steps indicated in the conditions of use of the specific social network and without CONSUM being able to intervene in this process. However, CONSUM reserves the right to create, edit, modify and/or delete the official page without needing to inform the user in advance.

For any queries relating to the processing of data belonging to followers on CONSUM’s official social media pages, the user may contact CONSUM at the address shown below: oficinadeprivacidad@consum.es, without prejudice to being able to check the privacy policies that CONSUM establishes for each of its official pages.

Latest version 28/01/2022

Security

For CONSUM, guaranteeing the protection of all elements required for its correct working is vital, in addition to maximising the integrity, confidentiality and availability of its information, processes, infrastructure, people, etc., and offering a quality service to its customers. In order to adopt the measures required to implement, maintain and continuously improve the Information Security Management System certified according to the ISO 270001 standard, and comply with the applicable information security requirements, CONSUM has published its Information Security Policy internally for the entire organisation.

This policy is available for all interested parties; if you wish to see it, request it at the following email address: asesoriajuridica@consum.es

General conditions of Online Purchase (GCP)

1.- SCOPE OF THE GENERAL CONDITIONS OF PURCHASE

These General Conditions of Purchase (the “General Conditions” or “GCPs”) together, where applicable, with the specific conditions that may be introduced, shall expressly govern the relationships arising between CONSUM, S. COOP. V. (with registered office in Avda. Alginet, No.1, 46460 Silla (Valencia) and N.I.F F-46078986, registered in the Register of Cooperatives of the Valencian Community, Central Office, under number CV-20, and equally registered in the Companies Register of Valencia, in Volume 6,003, Book 3,309, Section 8, Page 1, Sheet number V-58.748, Entry 1 and the customers who purchase products and services (the “customer” or “user) offered through the Online Store available in the Online Shopping section (the “Online Store” of the website www.consum.es (the “website”).

2.- RECIPIENTS

The Products offered in the Online Store are intended, solely and exclusively, for natural persons, of legal age, regarded as “consumers” or “users” in Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other additional legislation (“Law of Consumers and Users”). Accordingly, those who shall not be permitted to purchase the products through the Online Store include but are not limited to: children under 18 years of age, other supermarket chains, self-service stores, department stores, wholesalers, distributors, intermediaries and other professionals from the food sector.

A user shall be considered to be the person registered on the website. Once the user places an order (“order”) and completes this order, they shall acquire the status of customer.

3.- AVAILABILITY OF THE SERVICE

The offer of products on CONSUM’s online store is geographically limited. Therefore, before starting to shop, the application asks the user to select the order delivery address, stating that, if applicable, the address is not covered by CONSUM's online sales, or allowing them to continue the purchase process.

4.- FORMALISATION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF PURCHASE

The information contained in these Conditions and the details contained on this website do not in themselves constitute an offer of sale, but they are an invitation to enter into a contract. No contract shall exist until the moment that the order is expressly accepted by CONSUM. Making a purchase in the Online Store shall require the full and unreserved acceptance of the General Conditions of Purchase, in addition to the specific conditions which, if applicable, govern the acquisition, under the following terms:

The first time a registered user makes a purchase, they must mark the corresponding acceptance checkbox. The subsequent occasions on which they make a purchase, the checkbox will be displayed pre-marked, unless the GCPs have been changed, in which case notification shall be given that changes have been made to them and the registered user must mark the checkbox again to give their acceptance. CONSUM may unilaterally modify the General Conditions of Purchase at any time. Therefore, the user must read the General Conditions carefully each time they intend to access the Online Store, since they may undergo changes. The GCPs complement the Legal Notice and Conditions of Use, the Privacy Policy and the Cookies Policy, which shall be understood to be included within the General Conditions of Purchase for the relevant legal purposes.

5.- DELIVERY COSTS

For purchases costing less than sixty euros (€60), the customer must pay the fixed delivery cost of seven euros (€7), which the buyer must pay together with their shopping, in order for their order to be processed and delivered, and which includes all items relating to the preparation of the order, its handling, packing, transport and delivery. For purchases equal to or above sixty euros (€60), the customer must pay the fixed delivery cost of four euros (€4) together with their shopping.

6.- PRODUCTS AND PRICES

CONSUM offers a wide and varied range of products in its Online Store, the prices and characteristics of which shall be displayed on screen (the “product/s”). In general, CONSUM guarantees the existence of all the products it offers in the Online Store, although sometimes it may not be possible to guarantee the availability of them for all users and in the volumes required by them at the time of placing the order. In the event that, at the time of delivering the order, CONSUM does not have one of the products selected by the customer available, it shall phone the customer by telephone to offer them the option of requesting another product or, otherwise, removing this product from the order and deducting the price of it from the final order amount. To do so, the customer must have enabled the option for them to be called by telephone for this purpose on the Online Store website. CONSUM guarantees that the products supplied through the Online Store are of the highest standards of freshness and quality. CONSUM guarantees the price for the customer on the day they placed the order, regardless of the date of delivery, so that the customer is able to take advantage of all the offers available at the time of placing their orders, without prejudice to the fact that, at the time of delivery, these offers may no longer be valid. On the other hand, if the price of the products is determined by the price per kilogramme or price of the product is an estimate depending on the average weight of it, because it is purchased in units, the final price shall depend on the true weight of the product supplied. For this reason, the price of the purchase may differ from the order amount due to the existence of products of variable weight in the delivery. CONSUM informs you that there are limits to amounts and quantities with regard to purchases made in the Online Store, more specifically as follows: (i) the final amount of the purchase receipt may not, under any circumstances, exceed ten thousand euros, so there is a maximum limit of nine thousand, nine hundred and ninety nine euros per purchase receipt; (ii) a limit on units per products: there is a maximum limit of units for each product (with the same reference code) that may be purchased in the Online Store, a quantity that may vary depending on each product, and it shall not be possible to add more units of the product than the Online Store system has enabled at the time of indicating the product quantities you wish to add to the basket; and (iii) without prejudice to the above limit, there is a maximum amount limit of one thousand euros that the customer may spend on each product: in other words, it shall not be possible to spend more than one thousand euros on the same product, regardless of whether you have exceeded the limit of units purchased of that product.

7.- PURCHASE AND PAYMENT PROCEDURE

7.1 - Registration prior to purchase

To place an order in the Online Store, the user must register in advance through the “Register” section of the website, completing the form provided.

The online store may be accessed via three profiles:

Partner-customer: data from CONSUM's database shall be incorporated, maintaining the password generated for Mundo CONSUM if it has already been generated, and, otherwise, enabling it to be created for registration.

Non partner-customer: registration solely as a user of the online store. Becoming a partner-customer is optional, it is not a purchase requirement.

Visitor: browsing the website, it is not possible to make purchases via this profile.

Currently, the Online Store does not allow registration as a partner-customer in the name of a legal entity, except for being able to request invoices for purchases made by a physical person on behalf of a legal entity, as indicated in section 7.3 below.

Once the user has registered, the “My Details” section must be completed. The username and password are personal details and non-transferable for each user. They must be kept safe by that person, so disclosing them or providing them to third parties is expressly prohibited. In order to prevent third parties from gaining access to them, users shall refrain from writing down these passwords in notebooks, wallets, papers, post-it notes, etc., it is preferable that users memorise them.

If the user suspects or is certain that another person is aware of their identification details and password, they must change their password, requesting a new one in the “My user” section and clicking on “Change password”. For its part, CONSUM reserves the right to cancel the registration if it detects a fraudulent use of it. CONSUM informs you that both the collection of your data and the display of the website shall be provided through a secure, encrypted and protected connection in line with the SSL (Secure Socket Layers) protocol.

7.2.- Purchase procedure

The customer may shop online 24 hours a day, 7 days a week and 365 days a year (366 in leap years). The user may access the Online Store and place an order (“order”). If the order is completed, the registered user shall acquire the status of customer. Once the user enters the Online Store and has registered in advance, they can place an order. Before doing so, they will be asked to enter the postcode of the point of delivery of the order (which may be different to their usual residence). The products available will then be displayed on the screen, along with their characteristics, photos and prices, ordered by section, price or brand, depending on the user’s needs. The user may add the products chosen by clicking on the “Add” button situated underneath each product. In the “Your basket” section on the right-hand side of the screen, the User will be able to see the contents of the order. Once the order has been completed, the user must select the “Buy” option, visible underneath “Your basket”, and the delivery availability calendar will be displayed. The user must select a day and time slot from those available for the delivery or collection of the order. Finally, the user shall proceed to pay for their purchase. To do so, they must follow the on-screen instructions, in accordance with the provisions of section 7.3 below. The customer is informed that the order charge shall be made effective on their credit or debit card at the time the order is being prepared.

7.3.- Electronic Invoice

In accordance with Article 2-Bis of Law 56/2007, of 28 December, on Measures to Promote the Information Society, regarding “Electronic invoicing in the private sector”, any user who expressly asks for an electronic invoice shall be able to access this in the "My invoices” section of the website. In this regard, the simplified electronic invoice (also known as a purchase receipt) shall be made available the day following the verification of the payment of the purchase, without the need for the customer to provide more details, simply by requesting it by clicking on the relevant box. If desired, the user may request the invoice for their purchases on behalf of a legal entity to which they are linked, entering the business name and NIF (Tax ID) of that legal entity, and other details requested.

7.4.- Payment methods

To proceed with payment, the user must follow each of the instructions displayed on screen, using one of the permitted payment methods shown in the Online Store at any time. The user shall not be permitted to pay using the “CONSUM” card. However, when payment system becomes operational in the future using this card, users shall be informed appropriately, these bases shall be modified and payment using this card shall be made operational. In all cases, the use of vouchers or discount codes may be subject to specific conditions due to their content, product they refer to, the condition of who uses it, etc., which shall in all cases be communicated to the user during the purchase process and which must be complied with fully in order to use the corresponding voucher or discount code.

If the user is a partner-customer, they may redeem their gift vouchers on their online shopping, selecting the voucher or vouchers they wish to redeem on their shopping. Charging of the purchase made shall be done at the time the simplified invoice is issued (also known as the “receipt”), in such a way that when the order leaves the dispatch centre to be delivered to the delivery address provided by the customer, it shall already be charged. If, subsequently, any incident arises in the delivery that fully or partially prevents it from taking place, the customer shall be fully or partially credited for the amounts corresponding to the product or products that it has not been possible to deliver.

7.5.- Documentary confirmation

Once the customer has finalised their purchase, they may view the verification of the transaction carried out and the order confirmation number on their computer screen. Without prejudice to the above, CONSUM shall send them proof of the transaction carried out, with all its terms, telematically to the email address provided at the time of registration, and within twenty four (24) hours from the time the customer completes the order.

8.- DELIVERY AND COLLECTION

8.1.- Geographical coverage

The online shopping service shall only be available for certain towns and/or postcodes. At the time of purchase, the customer shall have to select the delivery address, so that if a delivery address is entered for which “CONSUM” online shopping is not available, the application shall state this.

8.2.- Delivery or collection calendar

Home deliveries shall take place from Monday to Saturday, except for national, autonomous and local bank holidays, in the time slots which are available and selected by the customer at the time of placing the order. Likewise, deliveries shall also be made on days that are legally authorised for commercial opening.

At the time of placing the order, the customer will be able to view the availability calendar.

8.3- Shipping or delivery costs

The order preparation, manufacture, handling, transport and delivery shall have a corresponding cost, in accordance with the provisions of the general conditions.

8.4.- Delivery method

In the "My Details” section, the customer may select the option for delivery of the order to the address stated at the time of registration on the Online Store, in towns and/or postcodes where the Online Store is available. The order shall be delivered on the day and in the time slot chosen by the customer from those available at the time the order is placed. CONSUM shall send a text message (SMS) to the mobile telephone number provided by the customer at the time of registration, confirming that the order is ready for delivery. If the customer is absent from the address indicated at the time of the order delivery, the home delivery driver shall leave a note at that address stating the circumstance and the Customer Service Department number. The customer must call Customer Services to arrange another date for delivery. If CONSUM is not able to contact the customer within THREE (3) days of the date on which the delivery should have been made, CONSUM may cancel and undo the order. In this case, and in order for the order amount to be refunded, the customer must exercise their right of withdrawal, as explained in general condition 4.9 below. If CONSUM is not able to make the delivery in the time slot and/or day chosen by the customer, CONSUM shall contact the customer in order to rearrange the delivery. The default location for delivery is the entrance to the house, so the delivery driver shall not be obliged to enter the property.

9.- WITHDRAWAL

The customer may exercise their right of withdrawal under the following terms:

- Non-perishable products: the customer shall have a period of fifteen (15) calendar days from the delivery date to exercise their right. To do so, they should go to one of CONSUM's supermarkets and hand the product or products they wish to return or exchange for another of the same characteristics to the store manager, along with the purchase receipt. CONSUM offers the option of requesting the return through the “My returns” section of the Online Store for the first seven days of the full period within which they can exercise their right.

- Perishable products: within seventy two (72) hours following the delivery time.

The return will always be free of charge for the customer.

CONSUM shall refund the full amount immediately and using the same payment method with which the purchase was made, respecting the retail price of the purchase, regardless of when the return is made.

CONSUM provides a form in order to exercise, if desired, their right of withdrawal via postal communication:

Withdrawal form (Complete and send, if you wish to withdraw from the contract).

For the attention of:

CONSUM, S.COOP.V.

Avda Alginet, No. 1, 46460 Silla (VALENCIA)

I hereby inform you of my intention to withdraw from my contract of sale of the following goods purchased in order no. ____ dated _____: (State the items for which you wish to exercise the right of withdrawal)

Date ______

Name and surname(s) of consumer __________

DNI (ID)_______

Signature

10.- LIABILITIES AND GUARANTEES

The registered User or customer shall be liable for:

Any acts that contravene the provisions of these General Conditions, the law, morality, generally accepted customs and public order.

Any act that is carried out differently to the manner expressed by CONSUM, through the Online Store, in its indications or instructions with regard to the operating and use of the products.

The use made of the products purchased, exempting CONSUM from the liability arising from any damage that may be caused by any incorrect use and/or handling of the products.

The certainty, accuracy, validity and relevance of data used to complete each of the forms that CONSUM requires. Direct and indirect damages that have been caused to them by any third party if the registered user or customer lost, disclosed, neglected or, in any way, allowed for reasons attributable to them, a third party to become aware of their personal data that is needed to purchase products.

Under no circumstances shall CONSUM be liable for:

Any type of damages that may cause interruption, termination or malfunction of the Online Store for users, for reasons not attributable to CONSUM. The misuse or handling of products by the customer or a third party, not following the instructions and documentation provided by CONSUM and/or with the product. The statutory guarantee of products purchased on this website and which present non-conformities or defects, in accordance with Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other additional legislation, shall be two years from the date of issue of the receipt or invoice.

The consumer must contact our Customer Service Department to enforce their right.

For everything else, the provisions of applicable legislation shall be taken into account.

11.- CUSTOMER SERVICE

CONSUM makes its Customer Service available from Monday to Friday, from 09:00 to 21:00, and on Saturdays from 09:00 until 14:00, via telephone (number 900 500 126), electronically (atencionalcliente@coop.consum.es) or through the CONSUM Website (https://ayuda.consum.es/hc/esN ). You can contact them in the event of any issues that arise in the online shopping process.

12.- LAW AND APPLICABLE JURISDICTION

The General Conditions shall be governed by ordinary Spanish legislation, which shall apply in matters that are not covered by said conditions regarding their interpretation, validity and performance. For any dispute that may arise in relation to the interpretation and application of these General Conditions, both CONSUM and registered users or customers shall submit themselves to the jurisdiction that applies by law.

13.- SENDING OF COMMERCIAL COMMUNICATIONS

Commercial communications shall not be sent to users of the Online Store who are not registered as partner-customers. In the case of partner-customers who access the Online Store, the sending of this type of communications shall always be governed by the wishes stated with regard to the rest of CONSUM's commercial communications which may be received as a result of their status as partner-customers of the Cooperative. Without prejudice to the above, and for the purpose of the satisfactory completion of the registration process (see section 4.7.1. Registration Prior to Purchase), an email (of a non-commercial nature) shall be sent to them at the address provided during the registration process to inform them that they have been registered correctly in the Online Store.

14.- ODR SYSTEM - DISPUTE RESOLUTION FOR ONLINE SALES

ONLINE DISPUTE RESOLUTION (ODR) PLATFORM

In accordance with the provisions of Article 13 of Directive 2013/11/EU of the European Parliament and of the Council, of 21 May 2013 (on alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Directive on consumer alternative dispute resolution) and in Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of 21 May 2013 (on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC, users of the online service are informed that they have an Online Dispute Resolution (ODR) Platform available to them, that they may use to submit their complaints and resolve disputes in relation to any incident involving transactions carried out online. The page to access the aforementioned platform is the following:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

Specifically, the Platform in Spain is the EUROPEAN CONSUMER CENTRES NETWORK (CEC), which reports to the SPANISH AGENCY FOR CONSUMPTION, FOOD SECURITY AND NUTRITION (Ministry of Health, Social Services and Equality), whose website is as follows: http://www.cec-msssi.es/CEC/web/home/index.htm. On the other hand, users are informed of the entities that CONSUM, S. COOP. V. is voluntarily adhered to for the resolution of consumer disputes, which are:

CONSUMER ARBITRATION BOARD FOR THE VALENCIAN COMMUNITY

http://www.indi.gva.es/web/consumo/arbitraje

CONSUMER ARBITRATION BOARD FOR THE AUTONOMOUS COMMUNITY OF ANDALUSIA

http://www.juntadeandalucia.es/administracionlocalyrelacionesinstitucionales/ocms/ocms/OficinaVirtual/PortalOficinaVirtual/Servicios/detalleservicio.html?uid=eb6f3f24-1915-11e2-9204-00e0815be30d&uid_tem=d57cc926-86cc-11e0-8925-00e0815be30d&tematica

CONSUMER ARBITRATION BOARD FOR CATALONIA

http://www.consum.cat/organismes_de_consum/junta_arbitral/arbitratge_c/index_es.html

Latest version 28/01/2022

Terms and Conditions of the Mundo Consum Community differentiating between users who are not consumer members and users who are consumer members.

The Mundo Consum Community is a digital space on the consum.es website where client members and other registered non-member users can interact with each other and with Consum.

USERS WHO ARE CONSUMER MEMBERS CAN CARRY OUT THE FOLLOWING ACTIONS:

• Share their creations in the kitchen in the form of recipes and share them with the whole Community.

• Take away free samples of Consum products and review them at Test & Comment.

• Participate by commenting on different issues proposed on the website (such as recipes from other members or articles from Entre Nosotros magazine). They will also be able to share the contents of the website on their networks: recipes, articles, wine cellar reviews, drugstore tips, etc.

This earns points that can be exchanged for experiential gifts (only members are eligible to exchange).

They can also follow other members to receive information about what they are doing (posts, comments, etc.), because they know them personally or because they are interested in their content that they have read.

USERS WHO ARE NOT CONSUMER MEMBERS can browse the website, and by registering with their e-mail address and a password (hereinafter referred to as "non-member light registration"), they can:

• Share their creations in the kitchen in the form of recipes and share them with the whole Community.

• Participate by commenting on other members' recipes or sharing the contents of the website on their networks: recipes, articles, wine cellar reviews, drugstore tips, etc.

Members of the Mundo Consum Community, whether they are client members or not, earn points for the actions they carry out or the reactions to those actions by the Community, but in order to exchange them for experiential gifts, those who are not consumer members must first register as such and accept the terms and conditions of the promotion, as the advantages are exclusive to client-members.

The Community will offer a social reward based on how valuable the content generated is to others and therefore how influential it can be. This reward will be based on different medals visible on each user's profile. These medals are not redeemable for money or rewards.