Can we help you? At Consum we listen to you so we can respond to all your needs.

How do I find a Consum or Charter supermarket?

To locate your nearest supermarket, use our store locator:

Opening hours, home service, parking, etc. What services are offered by my supermarket?

To find out about the services offered by your supermarket, go to our store finder and access the file to each supermarket. You will be able to see its usual opening hours, the opening on public holidays and other types of services, such as whether or not it has parking or whether it offers a home service:

Do you have wi-fi service?

Yes, in many of our supermarkets, but not all of them. The flow rate assigned to each client connected to the new SSID (wifi) is limited to 2.5 Mbps and can only be accessed during business hours. Consult the list of centres here.

How can I contact Consum supermarket?

For any questions or suggestions you can contact Consum supermarkets on phone number 900 500 126 from Monday to Friday hours from 9 am to 9 pm and Saturday from 9 am to 2 pm. If you prefer, you can contact us through this form.

What kind of products are there at Consum?

We are leaders in fresh produce and have a wide assortment of vegetables, fruit, fish, meats, charcuterie and bakery. In addition to affordable, quality own-label products, we offer a variety of brands and the best price from the first unit. If you want to buy, go to:

Do you have organic products?

Yes! Consum Eco is our range of organic products. Fruit and vegetables from organic crops and production where we choose food manufactured without substances or chemical additives. They are so sustainable that, as well as taking care of us, they take good care and have respect for the environment. We have varying ranges of products, depending on the supermarket, both from manufacturer’s brands and our own brand.

And do you have locally-grown products?

We have locally-grown products from the different provinces in which we are located. For example: Perelló tomato in Valencia, Benicarló artichoke in Castellón, Callosa d’En Sarrià medlars in Alicante, etc.

Can I shop online in my area?

To find out, go to

What products can I buy?

We have more than 9,000 items in the online store from the different sections that you find in our physical store, including products on offer.

Do you have any more questions?

Go to the FAQ section of the online shop and find out about everything!

What is Mundo Consum?

This is the private space for member-clients, which offers exclusive and personalised services for every one of them. Among other services, you can find out about your personalised offers, discount coupons, gift vouchers, as well as view and modify personal data and purchase history.

Discover the benefits of being part of the most advanced loyalty programme on the market:

How can I become a member?

Go to this link and enter your details.

And if I am already a member, how can I register?

Log in here and create your password. It’s that easy!

I want to know more about the Consum loyalty programme

Access their frequently asked questions and find out everything you want to know!

I have a question about the Visa Consum payment card

Call 91 807 30 90 and ask us.

Opening hours are Monday to Saturday from 9.00am to 10.00pm. Sundays from 10.00am to 10.00pm.

Fax: 91 184 23 83

VISA ESPAÑA 900 99 11 24. For card loss and theft outside BBVA Customer Service hours.

How do I send you my CV?

To work with us you have to register your data through this link:

Are you an employee and you have a question?

You can call us on 96 197 40 00 and ask for the Personnel Department.

Steps to follow

You can subscribe your contributions at any Consum supermarket. If you have any questions, call us at 96 197 40 00 (Ángeles Luque) from Monday to Friday, from 10.00 am to 2.00 pm.

If you need more information...

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    Treatment Manager: CONSUM, S.COOP.V. Purpose of the treatment: manage and respond to queries, complaints or suggestions made through this form to our Customer Service, (ii) conduct, where appropriate, customer service satisfaction surveys. Legitimation of treatment: The legitimate interest to attend and respond to the communications received, as well as improving the quality of the service provided. Recipients: your data will not be transferred, except legal obligation. Rights: Access, rectify and delete data, as well as other rights, as explained in the privacy policy. You can consult the detailed information on Data Protection here.


900 500 126

Monday to Saturday from 9 am to 9 pm.


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