PARTICULAR CONDITIONS FOR USE AND ADDITIONAL INFORMATION ON DATA PROTECTION

 

OBJECTIVE

The current conditions regulate access to and use of the various web portals of www.consum.es as well as the private area (partner-customer area) and all services relating to this website (from now on ‘site’ or ‘website’) under the ownership of CONSUM, S. COOP. V. with tax ID number F-46078986 and address Avenida Alginet 1, 46460 Silla (Valencia), using the same address for notification purposes. Registered in the Valencian Cooperatives Register, Central Office, with the number CV-20, also registered in the Valencian Mercantile Register in Volume 6.003, Book 3.309, Section 8ª, Sheet 1, Page number V-58.748, register 1ª, telephone +34 961974000/961974050 and contact email address consumcooperativa@consum.es.

 

COMPLEMENTARY APPLICATION

These conditions are supplemented in all aspects not expressly covered by the Usage Policy, the Privacy Policy, the Legal Notice of the site, which are applicable directly and on a subsidiary basis to everything not covered or partially covered in these conditions.

The particular services regulated by these conditions are prohibited for those under 18 years of age, with the exception of certain services by TeamConsum which will be aimed at minors between the ages of 4 and 14, always under adult supervision, as established below in the description of services.

 

AVAILABILITY

The availability and type of services on this portal are subject to CONSUM’s ability to modify the form of access as well and the type of contents at any moment, without specific justification to the user nor assuming guarantees or responsibilities of any kind. Likewise, the user will be informed that particular services are offered by CONSUM “as is” without specific guarantees of results to the user and not creating for CONSUM any type of legal obligation of provision or provision of legal, consultancy or any other type of services to the user, constituting particular services in user information services.

 

INTELLECTUAL AND INDUSTRIAL PROPERTY

The user is advised that contents and services offered through the different CONSUM portals of their website, including but not limited to text, graphics, pictures, animations, music, advice, recipes, stories, comments, texts, videos, sounds, photographs, designs, comments, brands, logos, commercial names, links to other website and others are protected by intellectual and industrial property laws. Copyright and economic operation of this site lies with CONSUM and/or third-party entities who own the works.

Thus, it is the user’s obligation to respect all of CONSUM’s intellectual and industrial property rights as well as those of third parties, accessing the contents in line with the terms laid out in the usage policy and current legal regulations.

 

SERVICES

MUNDO CONSUM

Through private user area.

 

EMPLOYEE PORTAL

The user can access the following voluntary services through the employee portal.

If the user is interested in finding job vacancies at CONSUM, as well as taking part in a selection process that has already begun, they must enter their academic and/or employment information as indicated on the registration form so that CONSUM can analyse their professional profile for the purposes of inviting them to participate in a CONSUM S. COOP. V selection process in view of filling vacant posts or creating new ones, as occasionally happens. The user will choose a password to be used to access the portal once registered.

The registration process will end by sending a job application. Once the application has been sent, they will receive an email to the address provided during the registration process, confirming that their application has been sent.

 

TEAMCONSUM

By accessing the site, the user can enjoy the use of different content and services that are offered by CONSUM or other third-party suppliers under the conditions laid out for each case. In general, the services and content offered through the site will be available in Spanish without prejudice to the possibility, at CONSUM’s decision, of offering the same in the other official autonomous languages, as well as other widely spoken languages. These resources are aimed at educators and families, designed to educate youngsters between the ages of 4 and 14 on healthy lifestyles and diets, and will consist of: various free access games, informative articles on food and consumption topics, competitions, group dynamics, classroom activities, notices and Team games that will be described below. This list is not exhaustive.

Team games: Users must pre-register by completing the relevant forms to access certain services on the website as well as those that users can access with a password. The website reserves the right to freely accept or reject the registration request for any user.

To make use of the Services provided on the website, minors must obtain prior parental, tutor or legal representative permission, those who would be considered responsible for all actions carried out by minors under their care. It is the full responsibility of those looking after the minors to decide which exact contents and services they can access. As the internet makes it possible for minors to access content which is not appropriate for them, we inform users that there are mechanisms, such as filtering and blocking programmes, that allow available content to be limited, and although 100% success cannot be guaranteed, these programmes are very useful for controlling and restricting material that minors might be able to access.

 

FRANCHISE PORTAL

Consum’s franchise Charter offers the opportunity of opening a shop and at the same time, becoming part of Consum, a strong and consolidated business and a solid base for supporting business projects. Consum is the support needed to take the plunge and run a franchise with guaranteed success. If you are interested, contact the sales team by sending an email to charter@consum.es, calling CONSUM Customer Services on +34 69 197 40 67 or filling in a form.

 

COUNTING ON YOU PORTAL

At Consum, we listen to all our partners, both employees and customers, through different participation channels where we collect your opinions and suggestions. Through this portal you can access the partner-customer area to participate in draws just by sharing your opinion with us as well as sending ideas and tips.

 

SUSTAINABILITY REPORTS

Here you can see and download CONSUM Sustainability Reports that are published each year. As well as watching explanatory videos for CONSUM’s different interest groups. All with the sole purpose of informing.

 

THE PLANNER

You can access this portal without needing to register in the partner-customer area and make use of the Planner.

 

CUSTOMER SERVICE

If you want to make an enquiry, complaint or suggestion, you can reach us by: (i) customer service free phone +34 900 500 126, available from Monday to Friday 9am – 9pm and Saturdays from 9am – 2pm, where we will be able to personally assist you, (ii) help at point of sale where our professionals answer questions straight away on a daily basis, (iii) filling in the form, and by providing your contact details, you can send a message that will reach us at CONSUM.

 

COMPLAINTS CHANNEL

Within the CONSUM general policy on Corporate Social Responsibility (CSR), internal procedures of good governance have been established which, as well as being a preventative measure against criminal matters within the new criminal responsibility of legal entities, it promotes ethical behaviour amongst employees (whether worker-members or employees) and, at the same time, it ensures that both the internal regulations as well as the current legislation are complied with, and all within the cooperative’s scope of activity.

All those at whom the legislation is aimed will be able to report complaints by filling in the relevant form which can be found in the section “Complaints Channel”, placing on the record that all those who, in good faith, give information on those irregularities, will be protected against any retaliatory action, discrimination or punishment as a consequence of the complaints made.

CONSUM guarantees the maximum level of confidentiality for this matter and abides by the current legislation on data protection when processing personal information provided with the complaint or gathered during the handling of the same.

 

BASIC AND ADDITIONAL INFORMATION ON THE PROCESSING OF PERSONAL DATA COLLECTED BY OUR WEBSITE THROUGH PORTALS: “customer service contact form”, “job application”, “franchise information request form” and the various “newsletters”:

 

  1. Who is managing the processing of your data?

Identity: “CONSUM, S. COOP. V.” (hereinafter, CONSUM).

Postal Address: Avenida Alginet, nº 1, 46460-Silla (Valencia)

Telephone numbers: +34 961974000/ +34 961974050

 

  1. What are the contact details for the person in charge of Data Protection?

delegadoprotecciondatosconsum@consum.es

 

  1. What are your rights when you share your data with us?
  • Right to access and/or amendment – You have the right to access your personal data, as well as to request the amendment of any inaccurate data.
  • Right to removal or objection to processing – You may request the removal of your data or object to it being processed. However, if the alleged actions constitute a criminal or internal offence, the relevant processing will continue, and your data will not be accessible to you.
  • Right to limited processing – If you have exercised your right to amendment or objection and CONSUM is in the process of determining the response to your request, or, if the data has not yet needed to be processed but you require access for the filing, making or defending a claim, you can request that we limit its processing. In this way, during the period of restriction, CONSUM can only process data:
  • With your consent.
  • For the filing, making or defence of claims.
  • To protect the rights of another person or legal entity.   
  • For matters in the public interest.
  • Right to data portability – You can ask to receive the data that you have provided us, in a format which is structured, in common use and machine-readable, and ask us to send it to a data processor specified by you, with the exception of confidential third-party data.
  • If you consider that your rights have not been properly taken care of, you can submit a complaint to the Data Protection Agency.

ADDITIONAL INFORMATION ON THE PROCESSING OF PERSONAL DATA COLLECTED THROUGH THE COMPLAINTS CHANNEL FORM:

Who is managing the processing of your data?

Identity: “CONSUM, S. COOP. V.” (hereinafter, CONSUM).

Postal Address: Avenida Alginet, nº 1, 46460-Silla (Valencia)

Telephone numbers: +34 961974000/ +34 961974050

 

Who is the Data Protection representative?

Francisco Javier Quiles Bodí.

delegadoprotecciondatos@consum.es

 

What do we use your personal data for?

At CONSUM, we use personal data to manage the complaints channel. Additionally, where appropriate, to prosecute or initiate the applicable disciplinary action against the person in the cooperative who has been involved in the reported acts, including a warning from CONSUM’s management to the involved person, as well as, if applicable, to enter into the appropriate legal proceedings.

 

How long do we keep your data?

If the alleged actions do not constitute a criminal offence, data will be stored for two months (2).

If they constitute a violation of the Code of Ethics and Conduct or internal regulation, data will be stored for the duration of processing the case and, in any event, for the term of the statute of limitations for the offence.

If the alleged actions constitute a criminal offence, data will be stored for the duration of processing the case and, in any event, for the term of the statute of limitations for the offence.

 

What is the legitimisation for the processing of data?

The legal basis for processing your data is CONSENT

 

What are your rights when you share your data with us?

  • Right to access and/or amendment – You have the right to access your personal data, as well as to request the amendment of any inaccurate data.
  • Right to removal or objection to processing – You may request the removal of your data or object to it being processed. However, if the alleged actions constitute a criminal or internal offence, the relevant processing will continue, and your data will not be accessible to you.
  • Right to limited processing – If you have exercised your right to amendment or objection and CONSUM is in the process of determining the response to your request, or, if the data has not yet needed to be processed but you require access for the filing, making or defending a claim, you can request that we limit its processing. In this way, during the period of restriction, CONSUM can only process data:
  • With your consent.
  • For the filing, making or defence of claims.
  • To protect the rights of another person or legal entity.   
  • For matters in the public interest.
  • Right to data portability – You can ask to receive the data that you have provided us, in a format which is structured, in common use and machine-readable, and ask us to send it to a data processor specified by you, with the exception of confidential third-party data.
  • If you consider that your rights have not been properly taken care of, you can submit a complaint to the Data Protection Agency.